This describes the essential skills and knowledge and their level required for this unit

Essential Knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Client rights and responsibilities

Dangeroushazardous substances

First Aid andor CPR cardiopulmonary resuscitation subject to organisation policy and if required by employer or contract for service provision

HACC home and community care service provision guidelines and standards

Industrial relations award

Infection control

Limits of own knowledge

Own immunisation status

Workplace health and safety

Essential Skills

It is critical that the candidate demonstrate the ability to

Communicate effectively with clients and on their behalf

Comply with OHS policies and procedures

Effectively implement monitor and review client home care or domestic assistance plan

Use relevant equipment to maintain the required standard in the clients environment

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Demonstrate experience in domestic cleaning

Drive a car current drivers license

Exercise patience and tolerance

Follow organisation policies and procedures relating to work performance including

discipline

maintain confidentiality and privacy of clients

maintenance of insurance registration andor other legal requirements relating to use of motor vehicle

minimise disruption to the clients home environment

minimise safety hazards for self and others

select and use equipment and cleaning agents effectively

use correct hygiene procedures

Solve problems including the ability to use available resources and prioritise workload

Use time management strategies to set priorities

Use numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition subtraction multiplication division and recording numbers

Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation including skills in asking questions providing clear information listening to and understanding workplace instructions and clarifying workplace instructions when necessary

organisation may require competence in English or a community language depending on client group

Use reading and writing skills required to fulfil job roles in a safe manner and as specified by the organisation

the level of skill may range from the ability to understand symbols used in OHS signs to reading workplace safety pamphlets or procedure manuals to reading labels and handling chemicals such as cleaning fluids

literacy support available in the workplace may range from having access to support or assistance from expertmentorsupervisor to having no communication supports available

literacy may be required in English or a community language

Work with others and display empathy with client and relatives

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

The individual being assessed must have a current drivers license

Method of assessment may include

Observation of work activities in client support

Observation of simulation andor role play involving client support

Discussion of physical andor behavioural contingency scenarios involving duty of care

Authenticated transcripts of relevant educationtraining courses

Recognition of relevant lifework experience

Written assignmentsprojects or questioning should be used to assess knowledge

Authenticated reports of experience in working in a home care environmentDocumentation associated with performance reviews client feedback forms supervisorcoordinator evaluations of work performance

Training records associated with OH Safety training OrientationInduction Training

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Equipment may include:

Clients may be:

Home environment may include:

Maintenance of hygiene standards for the client may include: but is not limited to:

Home care or domestic assistance tasks may include but is not limited to::